We will pack your order in specially constructed plain cardboard boxes, unless a gift box is specified in the product description. Individual bottles will all be bubble wrapped for safety.
If you do wish to send multiple cases to different addresses then each address will be regarded as one drop.
Deliveries are typically made within 24 hours if placed by midday; however please allow up to 3 working days for your order to reach you. Deliveries do not take place on weekends, operating only Monday to Friday. For all orders placed between 13:00 Friday and Sunday, delivery will only take place on Tuesday. We are unable to give a specified time for delivery, only that they will take place between 9am and 5pm.
Goods must be received by a person 18 years of age or older. Where any of our drivers are in doubt as to the age of the person receiving the goods, they reserve the right to request proof of age and / or retain the goods until they can be received by a person of or above the legal age to purchase alcohol.
Please contact us if you have not received your wine within three working days and we will track it for you.
At peak times, particularly Christmas, your wine may take longer to arrive so we do ask you to place your orders as early as possible to avoid disappointment. If you do have any special requirements regarding delivery please contact us and we will do our best to facilitate you.
If no one is home at the time of delivery a slip will be left with the courier’s contact number on it for you to arrange a convenient time to receive or collect the wine. Please note we are unable to arrange for the courier to deliver wine outside business hours. If you think you (or the recipient) won’t be home to accept the wine you can choose to have it delivered to a business address. It is mandatory that a contact number is provided for all delivery addresses.