We will pack your order in specially constructed plain cardboard boxes, unless a gift box is specified in the product description.
If you would like us to despatch a special order internationally please contact the shop on 01 280 0405 and we can try to arrange this.
If you do wish to send multiple cases to different addresses then each address will be regarded as one drop.
Wines Direct offer a nationwide delivery service through the use of Fastway Couriers. Deliveries are typically made within 24 hours; however we only guarantee a 48 hour service. Deliveries do not take place on weekends, operating only Monday to Friday. For all orders placed between 13:00 Friday and Sunday, delivery will only take place on Tuesday.
Goods must be received by a person 18 years of age or older. Where any of our drivers are in doubt as to the age of the person receiving the goods, they reserve the right to request proof of age and / or retain the goods until they can be received by a person of or above the legal age to purchase alcohol.
Please contact us if you have not received your wine within three working days and we will track it for you.
At peak times, particularly Christmas, your wine may take longer to arrive so we do ask you to place your orders as early as possible to avoid disappointment. If you do have any special requirements regarding delivery please contact us and we will do our best to facilitate you.
Deliveries are made during business hours (usually between 9 AM and 5 PM) and somebody must be present to take delivery and sign for it. If no one is home at the time of delivery a slip will be left with the courier’s contact number on it for you to arrange a convenient time to receive or collect the wine. Please note we are unable to arrange for the courier to deliver wine outside business hours. If you think you (or the recipient) won’t be home to accept the wine you can choose to have it delivered to a business address. It is mandatory that a contact number is provided for all delivery addresses.